Refund Policy

There is no automatic refund button. Email support@ryvostore.com with your order number and what went wrong, and a person will review it. Requests are handled manually by our team.

If you paid and we did not deliver your order, you are entitled to a refund. Contact us and we will either complete the delivery or refund you in full.

The same applies if a service order cannot be completed.

If a key or code is invalid, already used, or cannot be redeemed on the platform and region shown on the product page, contact us with your order number and, where we ask for it, a screenshot of the error.

Once we have verified the problem we will replace the code or refund it. We may need to check with our supplier first, which can take a little time.

A working code that has been revealed, redeemed or activated cannot be returned, so it is generally non-refundable. This is normal for digital codes: once revealed, we cannot resell it and cannot verify it is unused.

This does not apply where the code turned out to be faulty — that is covered above.

If you want to cancel and we have not yet delivered or started work, contact us as soon as possible and we will cancel and refund where we still can.

If you never complete payment for a manual-payment order, it simply expires on its own and nothing is charged.

Some service products are marked as non-refundable on the product page, because the work cannot be undone once it has begun — for example account sharing, boosting, and custom services. The product page tells you before you buy.

"Buyer protection" means we review problems with fulfilment and put right what genuinely went wrong under this policy. It is not an unconditional right to a refund.

Where an order was paid for in whole or in part with RYVO store credit, that part is returned to your credit balance rather than paid out.

Approved refunds are returned by the same route you paid. Refunds are processed manually by our team, so please allow a little time.

A refund is not complete when we start it. Our team sends the money first, and only then is the refund marked complete and confirmed to you by email. Until you receive that confirmation, the refund is still in progress.

How long the money then takes to appear depends on your bank or payment provider, and we cannot guarantee that timing.

We may decline a refund, and may close an account, where we reasonably believe a request is fraudulent or the policy is being abused — for example repeated claims about codes that our records show were redeemed successfully.

Anything unclear? Email support@ryvostore.com and we will explain how this applies to your order.